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We practice a behavioural approach to marketing
We focus on how people make their purchasing decisions
  • After 15 years of experience in marketing for businesses and brands in all sectors, a proven process - MarkTrak - has evolved to grow customer acquisition, conversion and retention through thorough re-examining and re-segmenting of customer decision-making journeys and realignment of your marketing mix to target the needs of your target audience.
  • It is a single holistic and synergetic process that works for all of digital and non digital channels by focusing on understanding and translating customer behaviours.
  • By understanding the HOW we tailor the message – the WHAT
    • To be effective, your marketing communications have to respond to people’s changing behaviours and deliver against their ever changing needs.
    • Nowadays, people expect brands and businesses to under­stand them on a personal basis – from personalised service and promotions to sharing the same values and expectations.
    • Understanding who your shoppers are and what your shoppers want greatly increases return on your marketing investments.
    • We help you keep your customer understanding up to date and use it to ensure your marketing is most effective, enabling you to remain relevant and grow.
    The behavioural approach works for both digital and non-digital marketing
    • The behavioural marketing works both in digital and non-digital, your customers are the same people. When brands act consistently they develop stronger relationships with their customers and are more effective.
    • By understanding your customers behaviours, we help you develop brands which reflect this behaviour so you can, meet your customers’ needs, improve your relevance, stand-out and differentiation versus your key competitors and take your business to a new level.
    • While principles of human decision-making remain the same, specific customer needs and behaviours vary depending on situation, channel and technology. We identify, build and deploy the most relevant marketing tools both online and offline.
    Complete suite of marketing
    tools & expertise
    As a specialist behavioural marketing agency we offer, on a flexible client by client basis, end-to-end marketing expertise. So you can focus on what you do best: grow your team, develop your products and satisfy your customers.
    Strategic Brand Planning
    Deep and up-to-date understanding of your customers. Behavioural research. Segmentation based on customer journey to purchase. Integration of online and offline data. Actionable insights.
    Creative & Content, Design & Build
    Personalised marketing strategy and communications. Strategic Planning, Creative Services, Content Management, UX and UI optimisation.
    Growth Marketing
    SEO, CRO, Performance Marketing, PR and Influeners Marketing. Cross-platform and cross-channel analytics and automated dashboards. Business led marketing KPIs, profit-sharing collaborations.
    How we work
    Expertise accumulated from Direct, Integrated and Digital marketing since 2007 internationally
    Over 150 specialist marketing experts, deep technical knowledge and broad industry experience
    Who you meet during your briefing is who you’ll get to work with
    Teams of vetted, tried and tested specialist subcontractors to scale flexibly
    London Account Management, Brand Planning, Copywriting and Content Management
    Key services
    We will follow the tried and tested process
    to achieve fast business growth in digital
    and non-digital
    These services can be delivered holistically,
    individually or in a tailored combination
    in accordance with your business priorities
    For Startups and new launches we also provide Marketing support
    for NPD within a partnership framework
    0
    Issue Analysis, Audit
    and Opportunity Scoping
    Audit your existing digital and off-line marketing campaigns to identify opportunities to improve sales and engagement
    Identify areas of underperformance across channels and quick win opportunities to get better results from your marketing budget.
    Benefits
    Issue Analysis: 2-3 page analysis highlighting your customers core issues (free of charge now) - we focus on identifying growth opportunities and are confident that you’ll decide to explore them and keep working with us).
    Audit: review of your data, gaps to identify and opportunities and needs.
    What you get
    We are a marketing agency with roots in strategic consultancy, so not only are our recommendations beneficial to business but also realistic to deliver within a reasonable timeframe and budget.
    Why us
    1
    Behavioural brand strategy and personalised marketing planning
    Analysis, Strategy, Brand Modelling, Workshop facilitation, Communications Planning
    Strategy before action
    Our senior brand strategists with international experience gained across client, agency and brand consultancy are passionate about helping executives and brand teams break down and identify the key brand issue, the core strategic target (the WHO) and, simply and precisely, the business or brand’s PURPOSE and POSITIONING: the WHY, the WHAT and the HOW of their brand.
    The Power of Purpose
    Aligning the team around strategic foundations leads to strong and effective, more efficient brand activation across all touchpoints as each contributes to the fulfilment of the defined Brand Purpose. Consumers are not only interested in what they are buying but what they are ‘buying into’ and we know that emotions play a key role in decision–making and behaviour.
    Understanding the Who
    In depth customer understanding is at the heart of every successful business or brand. All begins with consumer/customer analysis either stakeholder interviews, consumer research or analysis of previous research and desk research to understand current consumer behaviours and trends. What they are currently doing and what we want them to do in the future.
    How our strategic planning
    process works
    Defining the why, what
    and how together
    A key success factor is the workshop/ consultancy approach – harnessing the power of collective thinking and brand experience
    Why the brand exists based on its intrinsic beliefs and values, its Purpose. Purpose is the role the brand or business can play in people’s lives to bring positivity great or small.
    THE WHY
    Identifying and agreeing the brand’s key benefit to the consumer and prioritized points of difference.
    THE WHAT
    Capturing the unique personality of the brand and how it portrays itself to the world.
    THE HOW
    Strong foundations
    for implementation
    Agreeing and cementing these brand fundamentals is integral to successful development and implementation of on the ground day to day marketing activities.
    2
    WebDev and Design
    Build IT solutions, integrations and infrastructure -
    for digital and non-digital interactions,
    such as in retail
    Benefits
    Deploy modern technologies to improve User Experience
    and help people convert to loyal paying customers.
    How it’s done
    1
    We build quality solutions quickly whether simple promotion landing page or a complex integrated high-load functional systems.
    2
    We provide you with complete peace of mind solutions, including infrastructure and hosting, on-going technical support, maintenance of 3rd party solutions and holistic system upgrades and facelifts as necessary.
    3
    Your business briefing is turned into a Technical Internal Brief and split into tasks delivered within a strict quality controlled environment.
    4
    Standard processes include continuous deployment, version control, thorough internal QA and stress testing.
    5
    Expertise areas include all of Web, Mobile, e-Commerce, CRM, ERP, Databases, Payment Gateways. Modern as well as tried and tested technologies mastered.
    Why us
    Project management and client service
    Out-sourcing and out-staffing IT processes on flexible basis as necessary
    GDPR, ISO and CyberSecure compliant. Agile, Scrum and Kanban approaches.
    Established comprehensive set of processes
    Real time tasks management, distribution and assembly
    3
    Growth Marketing
    Campaign Management, Content Management, Project Management, Evaluation
    Create Content, Launch Campaigns,
    Promote your brands to generate
    more paying customers
    • Our content and copywriting experts are heavyweight native speakers with mastery of language and superior brand planning and creative skills.
    • You don’t need to hire every top technical marketing expert, to keep overheads low we insource the best international marketing expertise for your projects on a need by need basis.
    Benefits
    • Our offer covers Strategy Development, Strategic Creative Services, Content Management and Copywriting, Search Engine Optimisation (SEO), Conversion Rate Optimisation (CRO) Performance Marketing in Social Media, Pay-PerClick and on Amazon, Influencer Marketing and PR.
    How it’s done
    With the profit-sharing contract arrangement that we offer for Performance Marketing services you can rest assured we’re on your business case beyond the 9 to 5. Virtual learning cycle and 24/7/365 support.
    Why us
    We partner with Startups to
    assure market fit and provide new
    brands with marketing planning
    and support before cash flow
    turns positive.
    Why us
    We have many years experience of working with blue chip multinationals, SMEs and start-ups so we can apply our experience to your budget for optimal results.
    How it’s done
    For each project we identify senior specialist consultants with specific industry expertise to analyse your business and brand performance and recommend improvements.
    Benefits
    Marketing strategy, digital marketing plans and specific approaches to grow sales and reduce costs.
    CASE STUDIES
    1
    /
    London
    Doctors
    Clinic
    UX / UI upgrades, launch of B2B platform, in-sourcing webdev, design, performance marketing and analytics. WebDev process management
    Katie Ancliffe, London Doctors Clinic Digital Sales and Marketing Director
    Marketing Traction focused our UX and UI development on what drives people behaviours, their needs at each step of the booking journey. They helped us maximised
    use of digital analytics and A/B testing platforms to understand how users decide, evaluate UX and inform UI changes launched B2B website with content structure that allowed achieving top SEO positions. They provided tools to react to external changes such as COVID-19 and privacy policy changes, outsourced multiple webdev, design and analytics teams for the business enabling 3- fold growth in number of clinics and launch of new services. Marketing Traction acted as website super-user for us, translated business marketing objectives into web briefs, executed and evaluated projects end-to-end. They also implemented robust development, testing, release and back up processes, acted
    as critical interface to ensure robust, reliable dev cycles between marketing teams
    and developers.
    Carlsberg
    Innovation in channels management approach,
    customer engagement, strategic marketing planning and team capabilities on a Regional scale
    Valeriya Krynetskaya, Regional Commercial Director / Global Innovation Director
    Marketing Traction were very helpful and productive in building up new wider capabilities in our marketing team by bringing high level of expertise in the area of non-traditional communication techniques as well as leveraging broad range of examples from other brands and industries. Starting from the assessment stage, Denis has managed to build quality collaboration with the local stakeholders to help them come up with new valuable insights which were eventually used in the business. The general feedback of participants about the programme was consistently at a high level.
    Fairline
    Customer Experience Event Management. Video production. New Prospect Acquisition from Paid Search and Social. Database capture. Research and Strategic Brand Planning.
    Alexander Volov, Fairline Director
    Marketing Traction elevated customer experience at the Fairline event at Boot Dusseldorf 2020 to a completely new level bringing many more pre-qualified prospects to the stand and keeping the visitors engaged and entertained. They brought the essence of the Fairline brand to life through a range of digital, social, media and PR activities, personal contact and live entertainment. At Boot Dusseldorf 2020 Fairline secured a record number of contracts and for the first time hundreds more boat owners subscribed to the brand database. All this delivered within tight deadlines and at a much lower cost than competitive proposals.
    Renault
    Integration of systems and databases around customer journey. New ways to segment by behaviours and facilitate customers purchasing decisions
    Polina Ptacek, Renault Head of Digital and CRM
    Marketing Traction delivered on time and to an extremely high level of quality for all the elements of the project that he was involved with. They were very professional and achieved results in a challenging set of circumstances. I would welcome the opportunity to work with the team again in the future and would not hesitate to recommend their expertise / services to others.
    We will be happy to meet you personally in or around Greater London
    Speak to us
    Denis
    Customers
    Andres
    Retail
    Catherine
    Brand Planning
    Serge
    Supply Chain
    Jordan
    Design
    Anna
    Analytics
    Greg
    IT
    Anna
    PR and Social
    Jason
    Premium
    We will be happy to meet you personally in or around Greater London
    Mobile:
    +44 (0) 7711 - 150-217
    Email:
    denis@marketingtraction.com
    Marketing Traction International Ltd Company registered
    in England & Wales 6396627
    VAT registration 922 1140 75
    Registered office: 2-3 Stable Court, Herriard Park,
    Herriard, Hampshire RG25 2PL
    Enquire now